Shopping Information
Q: How can I locate a product I’m interested in?
A: Use the Search bar located at the top of any page or explore categories from the main menu to find what you’re looking for.
Q: Is there a way to save items for later?
A: Definitely! Just click on “Add to Wishlist” on a product page. You’ll find all saved items in My Account › Wishlist.
Q: How can I tell if a product is available?
A: If a product is in stock, you’ll see an “Add to Cart” button. If not, you can sign up for an email notification when it’s restocked.
Q: Do I need an account to make a purchase?
A: Nope — feel free to check out as a guest! But creating an account allows you to track orders, store multiple shipping addresses, and receive exclusive offers.
Payment Information
Q: What payment options are accepted at Booteecamp?
A: We welcome Visa, Mastercard, American Express, Discover, PayPal, and all major debit cards.
Q: Is my payment information safe?
A: Absolutely. We use 256-bit SSL encryption and are PCI-DSS compliant, ensuring that your data is secure during transactions.
Q: Can I apply a discount code?
A: Yes! Enter your code during checkout in the “Coupon / Gift Card” box and hit Apply.
Q: My payment didn’t go through. What now?
A: You’ll receive an error message and an email. Please verify your card details or try a different method. If you’re still stuck, reach out to our team at [email protected] — we’re here to help.
Shipping Information
Q: Do you ship internationally?
A: At this time, Booteecamp ships only within the United States.
Q: What should I do if my package is delayed or missing?
A: Contact us right away at [email protected] or call +1 (920) 710-8516. Our support hours are Monday to Friday, 9:00 AM – 6:30 PM (EST).
Returns & Exchanges
Q: How long do I have to return an item?
A: You can return eligible items within 180 days from the date of delivery, as long as they’re unworn, unused, and have original tags attached.
Q: How do I start a return?
A: Simple!
- Email us at [email protected] or use the Contact Us page.
- We’ll email you a prepaid return label and step-by-step instructions.
- Send the item back along with your invoice.
Q: Who covers return shipping?
A: If your return is approved due to defects, damage, incorrect items, or if it’s your first exchange for size/color — we cover it 100%. No cost to you.
Q: Can I exchange for another size or color?
A: Yes! We offer free one-time exchanges per order. Just let us know what you need and we’ll process the new item once the original is on its way back.
Refunds
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.
Q: Will I get a full refund?
A: Yes, if the returned item is eligible (per policy) and in its original condition, you’ll receive a full refund.
Q: What if my refund is late or missing?
A: First, check with your bank or credit card provider. Still no refund? Email us at [email protected] and we’ll look into it right away.
Still need help?
We’re happy to assist you!
- Email: [email protected]
- Phone: +1 (920) 710-8516
- Owner: David Spencer
- Address: 31727 Avenue E, Yucaipa, CA 92399, United States Of America
- Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday